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about cards | | about wall art | about photos | about designs | about ordering | about shipping | about other stuff
about cards to send in the mail.
What do they look like?
Click here for some great shots.
What are the prices?
Prices are listed on every product page when you checkout but you can also go here for a nice summary.
How fast are you?
Blazing. You’ll have a proof within 24 hours. They generally ship 2 days after your proof is approved. Every order comes with free next day shipping.
Like we said, blazing.
How good are you?
We are passionate and proud of every single thing that we do. Hopefully it shows how much we love this!
Read what some of our clients say.
What’s this 6 color printing thing?
Standard process printing uses patterns of colored dots of varying sizes to trick the eye into seeing a continuous-tone image using only four ink colors: Cyan, Magenta, Yellow and Black. 6-Color Printing is an HP Indigo process that adds light Cyan and light Magenta inks. This smooths out the dot pattern and increases the depth of color.
In other words, it makes everything look about as good as it can.
Why can’t I make my own online proof? You realize other companies do…
Well the first thing we should get out of the way is that we aren’t like other companies. But, that said, we realize it can be a nice feature. So here’s why we don’t:
Designing is what we do. It’s our job. It’s our passion.
No one asks a hair stylist to hand over the scissors. Right?
We love designing and working with you and personal service, boutique style. All you need to do is place your order, submit your card details, design changes, and photos and we do the rest. It’s a really fun process!
So sit back and let us.
Can I get a sample of your products before I order?
Yes, sample packs are available here.
What type of card stock do you print on?
We offer two stocks choices: shiny and textured. Or, to be more professional, a 130# pound glossy paper or a 110# matte paper that is 100% recycled. On a side note, we are really excited about the glossy stock combined with round corners!
Is there back printing?
Yes! Please. In fact, the way we prefer to create cards is to leave the art on the front and the information on the back. Yep it’s a little different but so are we.
We offer two different back printing options, the design you see or you can have a plain backer. Simply pick the one you prefer. We’ll make it look good on the card and, of course, you’ll see proofs to make sure you agree. And it’s complimentary. No extra charge for designing two sides to your card.
Can I have rounded corners?
Yes! Please. They are really cool and complimentary. Select it on the product page.
What modifications can I do?
We offer color and text changes on every design. This is your card and it should be perfectly you. On a side note, it is often the most amazing to request the colors be based off of your photo. This makes a dynamic card!
What if I want something completely different?
Let us know what it is and we might create it. You can submit any ideas to us. If we like the idea, we’ll create the design (in a Mango Ink way) and then you’ll get credit for the idea as well as 50% off that design.
Good deal right?
Can I get extra envelopes?
Unfortunately, we do not provide extra envelopes. But if you are in desperate need of more, just email us. no problem.
Do I need extra postage for any of your products?
The USPS requires an additional postage for square envelopes only.
What if there is a mistake on the final product?
So we don’t have mistakes, please look over your proofs really really well before you approve.
If there is a mistake that was not on the final proof you approved, we will redo the card and resend on us.
If there is a mistake that was on the final proof, we will redo the card and resend for 60% of the price of the original order.
What if I’m not happy with the final product?
Tell us and get your money back. No questions. You will have to pay to ship the cards back to us though. We don’t want any cheaters.
Do you put your logo anywhere on the card?
Yes, we do. And that’s why we care so much about how your card looks. It’s our name on there and we care about our brand, more than ever. If you have a professional photographer that took your fabulous pictures, we would love to put their logo on there too. That being said, we are very particular that it is a small logo.
Why don’t you offer mounted cards anymore?
After providing them for 6 years, we felt it was time to move on. Styles have changed. If you are really desperate for them, it’s possible we can still do them for you. You’ll need to write to questions@mangoink.com.
about wall art to hang in your house
What do they look like?
Click here for some great shots.
What are the prices?
Prices are listed on every product page when you checkout but you can also go here for a nice summary.
How fast are you?
Blazing. You’ll have a proof within 24 hours. They generally ship 4 days after your proof is approved. Every order comes with free next day shipping.
Like we said, blazing.
Why can’t I make my own online proof? You realize other companies do…
Well the first thing we should get out of the way is that we aren’t like other companies. But, that said, we realize it can be a nice feature. So here’s why we don’t:
Designing is what we do. It’s our job. It’s our passion.
No one asks a hair stylist to hand over the scissors. Right?
We love designing and working with you and personal service. All you need to do is place your order, submit your card details, design changes, and photos and we do the rest. It’s a really fun process!
So sit back and let us.
Can I get a sample of your products before I order?
Unfortunately we don’t offer samples of our metal or canvas prints. Sorry!
What type of metal do you print on?
The designs are printed on to specially coated aluminum sheets with a white satin finish.
How do I hang the metal?
All products come with float mount blocks to make hanging very easy.
What type of thin wrap canvas do you print on?
All canvas prints are printed directly onto museum quality canvas material using high quality archival inks and mounted on Masonite or Gatorboard.
How do I hang the canvas?
There is a 1/2” spacer on the back of each canvas and all come with mounting blocks to make it easy (and very cool looking).
Can I have rounded corners?
You can select rounded corners on any metal print. We do not offer them on our canvas prints.
What modifications can I do?
You’ll need to look at the design to find out for sure but we generally offer color and text changes on every card. With wall art, it is so simple to make sure it coordinates with the room you are hanging it in.
What if I want something completely different?
Let us know what it is and we might create it. You can submit any ideas to us. If we like the idea, we’ll create the design (in a Mango Ink way) and then you’ll get credit for the idea as well as 50% off that design.
Good deal right?
What if there is a mistake on the final product?
With our “hang it” products, we ask you to look over your proofs really really well before you approve.
We do not want to have to reprint these.
If there is a mistake that was not on the final proof you approved, we will redo the art and resend it to you… on us.
If there is a mistake that was on the final proof, we will redo the card and resend for 80% of the price of the original order. You’ll need to return the original as well.
You really want to make double-check those proofs!
What if I’m not happy with the final product?
If there is a defect of any kind on the product, of course let us know and we will return your money (or reprint) as long as we receive the original.
If you just aren’t happy and the product has not been modified from the original design, tell us and get your money back. You will have to pay to ship the art back to us though.
We don’t want any cheaters.
If the design has been modified from the original with your names, your colors, or any other change, we do not offer refunds of any kind.
Do you put your logo anywhere on the artwork?
We don’t. But will you please tell your friends where you got that beautiful piece of art hanging in your house?
about photos
How do I send you photos?
After you place your order, simply email us the pictures at photos@mangoink.com. That email address will be all over the checkout pages when you order as well (just so you don’t forget it.) Please include your order number in the subject line when you send photos. In special cases, we do accept original photographs via regular mail. Let us know if you need us to do that.
By submitting photographs, you are agreeing that you own valid copyrights for the photos and that you are, or have received permission, from those pictured in the photographs. If the photo is of a minor, you are agreeing that you are, or have received permission, from that minor’s legal guardians.
Please be aware that purchasing prints of a photo, CD, or DVD from a professional photographer or studio does not necessarily transfer the copyright of the photo to you, and sometimes the photo cannot be reproduced without a release. You can be personally responsible for copyright infringement even if you did not intend to break the law.
We don’t mean to scare you. Well we do a little. Most of the time this is not a problem and we love to work with photographers, so if you are uncertain, have them call or email us.
What kind of photographs do I send?
Depending on what you are using the photograph for (cards or wall art), we do have minimum size requirements. Those requirements are generally 720 x 1008 for cards and 1728 x 2592 for wall art. We won’t print designs that do not meet our requirements. Don’t worry, we will let you know if they won’t print well.
My photo isn’t in digital format – is there a way I can get it to you anyway?
We would recommend you find a scanner and scan it in. If you would like us to do that for you, email info@mangoink.com and we will let you know where to send them.
I can’t decide which photos to use. Can I send you a bunch and let you decide?
Yes! If you need help, we’d love to help. Email questions@mangoink.com with the photos you are thinking of using and we will give you are ideas.
Can I use professional images for my cards?
Please! Of course!
Keep in mind that the unauthorized use of professional images is illegal. Really. It is.
Can/will you crop and/or adjust my photograph?
We will crop photos and perform minor adjustments (remove red eye or convert from color to b/w). However, our designers do not remove backgrounds, foreground items, change shirt colors, or perform major color adjustments on your photos, etc…
about designs
If you could tell me the most important things about designing a photo card or wall art what would it be?
Photos matter. Make sure the resolution, for a card order, is at least 720 x 1008 and, for wall art, 1725 x 2592. In other words, big! We will let you know if your photo is not big enough.
When choosing photos be aware of the shapes of the photos. (A landscape/horizontal photo of your entire family will not fit in a square or portrait/vertical image space on a design.)
Color changes and text changes are welcome! We want it to coordinate with your decor (for wall art) and colors you love. If you have a beautiful saying that means something to you, consider it on any of our wall art. It can be a custom piece just for you or your loved ones.
Will I see the design before you print it?
Absolutely! We never print a card or wall art until you have seen a digital version and approved that proof. That also means that you have checked for spelling, dates, etc… You will always receive a proof within 1 business day.
For you visual people who are nervous to purchase before you see the final proof, don’t worry, you are never stuck with something you don’t love. We will work with you until you love it and often become fast friends. If you should change your mind during the proofing process, before printing, we are happy to credit your card. There are no hidden charges.
How many proofs will you do?
As many as you need.
Keep in mind that we can only work on the template that you have ordered, (keeping our designers sane). If you would like to see your photo on another design, other than the one your ordered, we will do that for a $10.00 charge. Just let us know you would love that and we will add that onto your order later. It’s easy.
Will the proof look identical to the real version?
It better. Realize that prints and computer monitors don’t look the same and that we’re dealing with metals, canvases, and variious papers but… while there may be some color differences, we print exactly what you approve.
What if I want something completely different?
Let us know what it is and we might create it. You can submit any ideas to us. If we like the idea, we’ll create the design (in a Mango Ink way) and then you’ll get credit for the idea as well as 50% off that design.
Good deal right?
Do you sell Photoshop templates?
We do. You can buy them right here.
Can I be a designer for you? And sell my designs on your site?
Let’s see. It starts here.
about ordering
How do I order?
Find a design you fall in love with and that means something to you.
From there, fill in the information requested on the design page. You’ll then have a chance to tell us how many you want (cards come in sets of 25) and where to send them to as well as your personal information. You can also tell us any design changes you would like. Add to your cart and check out. Once we receive your order, we will get working on it. Watch your email for your digital proof!
What is personal information?
Personal information is dates, names, sayings, or anything else that should obviously be personalized for your order. Most of the time these go on the back of our cards, but not always. You can request it any way you like.
Will I be able to change the order (quantity,style) after I place the order?
You can always change the number of cards you need, etc… until you approve the proof. If you’d like more, we’re happy to add more but once we print, we print the number you ordered. If you want more, you can always place another order and we can print more exactly like you approved for the previous order.
I need more of the exact same card I ordered, how to I order and have you print the same one?
All you need to do is add the same design (or similar design) into your shopping cart. In the “personal information” section let us know it is a reorder of order #(insert order number). No need to submit photos again or any other modifications. We will reprint the exact same order with the paper and corners you ordered.
25 cards.
Do you offer volume discounts?
Yes prices drop with the more you order (cards). See our pricing page for all the details.
I don’t like ordering online. Can I call you?
You bet. Give us a call at 888.999.9085 or send us an email with your number and we’ll call you.
The shopping cart says something about cookies?
Make sure cookies are enabled on your web browser. For most browsers this involves nothing more than going to your browser preferences and “enabling cookies”. Here’s a good resource if you’re not sure if you should enable cookies.
Is it safe to give you my credit card?
Yes. All of the credit card transactions on our site are run by PayPal professional.
If you’re really nervous you can call and give us your credit card over the phone.
On a side note, we strongly suggest that you do not email us your credit card information. That is not an especially secure way and we highly discourage it.
about shipping
Can I choose my shipping?
No you can’t. UPS Next Day Air shipping is on us with every order. (48 states that is). That is how much we appreciate you. There are small charges for Alaska, Hawaii, Canada and International. Flat rates are shown as you proceed to check out.
Do I need extra postage for any of your products?
The USPS requires additional postage for square envelopes.
Do you ship international?
Yes we can. The only thing to be aware of is all taxes and duties are your responsibility.
How long will it take for me to get my product?
We send proofs within 24 hours. After proofs are approved products ship either 2 days (cards) or 4 days (wall art: metal or canvas) later via UPS Next Day Air.
All labels are shipped Priority Mail (2-3 day).
about other stuff
What’s with the Krochet Kids thing?
Krochet Kids are an amazing non-profit organization doing some absolutely beautiful stuff in Uganda and eventually in Peru. We are moved by their passion, their sacrifice and their success and want to help them as much as we can!
Read more about them here or go to their site and check them out for yourselves!
Do you have gift certificates available?
They will be here soon!
Do you ever have sales?
All the time. However, we send our sale coupon codes to our newsletter subscribers. If you want to know about them, you should subscribe on our newsletter page.
I have another question about…?
Feel free to write info@mangoink.com or give us a call at 888.999.9085.
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